The CEI Resource Center makes every attempt to ensure that our content is available via a wide variety of media formats. For example, most of our video are available for download in Windows Media and Quicktime-compatible formats as well as in Flash format for online viewing.
If you experience problems viewing our content, please read the following pages. If you are having difficulties with our online CME system which prevent you from completing a course or if you continue to experience problems after reading our support pages, please go to our support form and we will assist you.
Our MyCEI uses Wowza media server and Wistia to stream content to your computer. The system supports both Mac and Windows systems. The content is sent to you in Flash format or HTML5. If using Flash player, it requires the
Adobe Flash plugin be installed on your computer.
Quick things to check first
Check the following items to help resolve common issues.
- Are you connected to the Internet?
- Disable popup blocker software.
- Clear the browser's cache.
- Try a different web browser.
- Try connecting from a different computer.
- Are you accessing the correct URL?
- Have you enrolled in the course?
- Did you change your password recently?
MyCEI FAQ
Click on any of the items below for more information and suggestions
-
I forgot my password
We are unable to recover your password because of how it is encrypted in our database. To get a new password for your MyCEI account, do the following:
- Go to the Request Password web page
- Enter your email address
- Click 'Reset My Password' button
- An email will be sent to your email address to confirm your request. Click link in email to go to http://ceitraining.org/cme/reset-password.cfm
- Re-enter your email, security code, new password and click the 'submit' button
-
How do I sign-up for online CME courses?
- Go to the MyCEI login web page
- Find the section labeled 'Sign up for online CME courses and email newsletters' and check the option labeled 'Sign up for email newsletters.'
- Enter your contact information and click the button labeled 'Create My Account'
-
How do I login to the MyCEI?
- Go to the MyCEI login web page
- Find the section labeled 'Returning Student - Login to online CME portal'
- Enter your email address and password, then click the button labeled 'Sign In'
-
How do I enroll in a CE course?
- Login to the MyCEI
- Click on link labeled 'Enroll in a Course'
- Find the course you would like to enroll in and click the 'Enroll Now' button
- After clicking button, you will be redirected back to the MyCEI 'Current Courses'
- Find the course you enrolled in under the 'In Progress Courses' title, then click on link to open course
-
How do I get my CME certificate?
- Login to the MyCEI
- Click on link labeled 'Print a Course Completion Certificate'
- Find the completed course and click the link to print
If your course certificate is not listed, check the following:
- You have enrolled in the course
- You have successfully passed the quiz for the course
- You have completed the evaluation for the course
-
How do I subscribe to the CEI newsletter?
- Go to the Subscribe to Newsletter web page
- Enter your email address and name, choose the email format, and click Subscribe button. The newsletter is typically sent once every 2-3 weeks.
-
How do I renew a certification?
"Renew Certificate" feature is offered when you need to update your knowledge and need a new certificate with the most recent date. You will have to take the course again. Once passed, you will get a new certificate. Your previous certificate will be archived in 'Completed Courses & Certificates'.
