CEI uses a responsive design system that allows all CEI resources to be delivered through various platforms: (www.ceitraining.org) website, Android and iOS platforms, and social media.
If you are having technical difficulties which prevent you from completing a training, please read the FAQ below.
Quick things to check first
Check the following items to help resolve common issues.
- Are you connected to the Internet?
- Disable popup blocker software.
- Clear the browser's cache.
- Try a different web browser.
- Try connecting from a different computer.
- Are you accessing the correct URL?
- Have you enrolled in the course?
- Did you change your password recently?
FAQ
Click on any of the items below for more information and suggestions
-
I forgot my password
Your password is encrypted, therefore to reset your password follow the steps below:
- Go to the Reset/Request Password page
- Enter your email address
- Click the 'Submit' button
- An email will send to your email address to confirm your request
- Click the link in the email, a reset password window will open to create your new password.
- Enter your new password then Re-enter the same new password to confirm and click the 'Submit' button
- Click "Back to Login"
-
Do you offer online/enduring CE accredited trainings?
- Yes, we offer free CME, CNE and/or CPE accredited online trainings.
- Check for the course(s) you are interested in here: https://ceitraining.org/courses/
- Use the “Filters” or the “Topics “to search for trainings
-
How do I sign-up for a CEI training/course?
- From the website
On the main page, click the Live training you are interested in, and click “Register here”
If you have a MyCEI account
- You’ll be directed to the training page where you click “Register”
- A Registration email is sent to your Inbox with detailing about the training
- Save the upcoming training in your calendar
- 2 reminder emails will be sent 1 week and 1 hour before the training
If you don’t have a MyCEI account
- Create one: you’ll need an email address and to create a password
- You’ll be directed to the training page where you click “Register”
- A Registration email is sent to your Inbox with detailing about the training
- Save the upcoming training in your calendar
- 2 reminder emails will be sent 1 week and 1 hour before the training
- From MyCEI account
Login in your MyCEI account from the https://ceitraining.org/ upper right-side corner:
- In your MyCEI account, click “All Training” link – on the menu on the left side page
- Choose the training you are interested in from the tabs: Live trainings, Online trainings or Learning Pathway
- Click the training Title, and then Register
-
How to claim the CE credit and the Certificate after I attended a live/webinar training?
After a live training/webinar is completed:
- You will receive and email with the CODE required to complete the training evaluation and claim the CE credit and certificate
- Add the CODE, check the box to attest you participated in the training and hit “Submit” button
- Complete the Evaluation
- Claim the credit: CME or CNE or CPE
- The Certificate can be printed immediately or it is stored in your MyCEI account for future use
-
How to complete an online training?
- On the website course page, click the course tile you are interested in
- Enroll
- Watch the video/ presentation
- Complete the quiz
- Complete the Evaluation
- Claim the credit
- The Certificate can be printed immediately or it is stored in your MyCEI account for future use
-
How do I login to MyCEI account?
- Go to MyCEI website
- Enter your email address and password
- Click the 'Login' button
-
How do I obtain my CE certificate?
The CE Certificate is available after all steps are completed and the credit is claimed.
- Login to your MyCEI account
- Click “My Certificates” link on the page left side
- The Certificates are grouped by the training type: live or online
- Click “View Certificate” button
- Click “Print Certificate” button
-
How do I renew a certification?
"Renew Certificate" feature is offered when you need to update your knowledge and need a new certificate with the most recent date.
- You will have to take the course again.
- Pass the quiz
- Evaluate the course
- Claim the CE credit
- Print the CE Certificate
- Your previous certificate(s) will be archived in your MyCEI account: My Certificates
-
How do I subscribe to the CEI newsletter?
-
How do I request a training for my work agency/group?
- On the website page https://ceitraining.org/request/
- Review list of existing trainings
- Complete the form
- Submit Request
- A CEI member will contact you in the next 24 hours to schedule a training
-
How do I know what trainings CEI offers?
All live/webinar trainings are advertised
-
I have a patient related question. Do you offer support?
We offer a toll-free number to clinicians in NYS to discuss HIV, PEP, PrEP, HCV, Sexual Health and Drug User Health patient management with a specialist: 1-866-637-2342
-
Do you offer Podcast?
Yes, “Conversations with CEI” features clinical experts in HIV Primary Care and Prevention, Sexual Health, Hepatitis C and Drug User Health discussing their experience, insight in the current health issues, and offers the latest news and guidelines on CEI areas of expertise.
-
Can I obtain the presentation’s slide deck or the recording?
Our live/webinar trainings are recorded and posted on the website in about 2-6 weeks, depending on accrediation status.
-
I still need help. How to contact you?
Send us an email to:
support@ceitraining.org or click the Support Inquries button on this page and fill out the short form.
