CEI uses a responsive design system that allows all CEI resources to be delivered through various platforms: ( website, Android and iOS platforms, and social media.

If you are having technical difficulties which prevent you from completing a training, please read the FAQ below.

Quick things to check first

Check the following items to help resolve common issues.

  • Are you connected to the Internet?
  • Disable popup blocker software.
  • Clear the browser's cache.
  • Try a different web browser.
  • Try connecting from a different computer.
  • Are you accessing the correct URL?
  • Have you enrolled in the course?
  • Did you change your password recently?


Click on any of the items below for more information and suggestions

  • I forgot my password
  • Do you offer online/enduring CE accredited trainings?
  • How do I sign-up for a CEI training/course?
  • How to claim the CE credit and the Certificate after I attended a live/webinar training?
  • How to complete an online training?
  • How do I login to MyCEI account?
  • How do I obtain my CE certificate?
  • How do I renew a certification?
  • How do I subscribe to the CEI newsletter?
  • How do I request a training for my work agency/group?
  • How do I know what trainings CEI offers?
  • I have a patient related question. Do you offer support?
  • Do you offer Podcast?
  • Can I obtain the presentation’s slide deck or the recording?
  • I still need help. How to contact you?